Welcome to “Nool” application.

We provide "Nool" application services as an online platform specialized in delivery and transportation services within the United Arab Emirates and the Gulf states, and the application acts as a broker between service providers on the one hand, and customers on the other hand, and your use of any of the application services is subject to the following terms and conditions:

In this agreement unless otherwise required by the context, the following terms shall have the meanings referred to.

‍“Nool”, “Application”, “We”, “Us” or “Our” refers to “Nool” application and NOOL FOR GENERAL TRADING in the United Arab Emirates.

‍“User”, “You” or “Your” refers to every natural or legal person who uses Nool application, sees the content available through it, or orders any of our services we provide Online, no matter how he\her uses the application, and whether he\she has an account on the application or is a normal user.

‍“Service provider” refers to each one who registers in the application and identifies the services that he will provide to customers for the purpose of providing delivery and/or transportation services to customers by his own vehicle according to the working mechanisms of the application and according to the terms and conditions of this agreement.

‍“Customer” refers to each one who registers in the application for the purpose of benefiting from the delivery and/or transportation services provided by the service providers through the application according to the terms and conditions of this agreement.

‍“Parties” refers to the service provider, the customer and all the persons who submit to the terms and conditions provided herein including the rights and obligations.

‍“Goods” refers to all the things of customers that are legally allowed to be transferred according to the applicable laws and that the customer orders to be delivered or transferred by the service providers registered in the application according to our working mechanisms.

‍“Vehicle” refers to the vehicle belonging to the service provider that is used to deliver and/or transport the customer’s goods, which fall under any of the following categories(motorcycle, light car, heavy car, car carriers "winch", furniture transportation, construction waste transportation, construction equipment transportation, camels transportation, horses transportation, air-conditioned lorry) or any other categories allowed by the application.

‍“Services” refers to the services provided by the service provider through the application, which customers can view their specifications and prices and be within one of the categories and classifications approved by us and which must be governed by the terms and conditions of Nool application.

“Order” refers to the order placed by the customer through the application to purchase any of the offered services, along with entering all the required information and using our approved payment methods.

‍“Review” refers to measuring the satisfaction of the customers about the performance and quality of the service provided by the service provider.

‍“Content” refers to all texts, information, data, photos, logos, videos, advertisements and all what is published by the user via the application.

‍“Agreement” refers to this document and what in includes in relation to the terms, conditions, the privacy policy, all policies of service provision, all supplementary agreements, policies that implement your agreement with us, the descriptions of the services published on the home page of the application or the subsequent pages and which shall form an integral part of this agreement.

‍“Contract” refers to the contract between the application on one hand and the service provider on other hand, which contains special provisions complementary to the provisions of this Agreement.

‍"Laws" refers to the laws applicable in the United Arab Emirates.

1. "Nool" application specializes in the brokerage between service providers and customers in the field of providing delivery and transportation services within the United Arab Emirates and the Gulf states, so we provide our services to delivery reps and owners of transportation cars and lorries to provide legally allowed services according to specific mechanisms for pricing and payment.

2. The application organizes the work of service providers and helps them spread by offering their services through the application. The service provider can offer his services with pictures, information and prices.

3. The application saves time and effort for customers registered in the application, as the customer can easily browse the service providers near his\her region or any area he\she wants inside the country, and we also allow him\her to rate the service he\she got from service providers.

1. We provide our services electronically, through electronic applications that the user whether he is a user, customer or service provider can install on his phone, and then register and communicate with us and with other users electronically.

2. The application provides the technical and electronic infrastructure needed for its optimal operation, and contracts with third parties that directly contribute to the provision of services such as e-payment service providers.

3. Services may not be available from time to time, there may be malfunctions due to contracted third parties, application malfunctions, any of its services, problems with app stores, poor internet status, or a lack of alignment with the user's device with the application operation.

4. The application will strive to fix any problems facing the work of the application on an ongoing basis, and we will have all the powers and authority to estimate the size and time of fixes, so there may be delays in the provision or reception of services and we may lose some data, so you agree.

1. The application is an intermediary electronic platform between the customer and the service provider, and our role is limited to achieving the process of linking parties in order to provide or benefit from the services, and the application does not interfere in any way in the provision of the service provider's services, and does not request the services of the service provider for himself, and therefore we cannot be considered legally a user, service provider or customer, but a provider of electronic brokerage services.

2. A legal relationship arises between the application on the one hand, and any of its users on the other, and this legal relationship cannot be described as a working relationship, legal representation, bail, guarantee, partnership, legal representation or other descriptions of legal relationships that entail responsibility for the work of others.

3. The term service provider does not in any way indicate the participation in the application's or the Establishment's capital or in the application's or the Establishment's assets or in its founding or anything related to the Establishment's ownership.

4. The services of the application are provided in accordance with the applicable laws and regulations. All parties of this agreement are bound by all laws, regulations, conditions, legal measures issued before or after the drafting of this agreement, and each party shall be bound to implement all legal provisions even if they are not stipulated in this agreement.

1. This agreement serves as a fully-fledged electronic contract, the application is the first party in it, and each user of the application is a second party of this electronic contract.

2. This electronic contract is effective against all of its parties. And its provisions and obligations are binding on all of them, and no one may derogation from it or terminate it as long as their legal effects are produced.

3. All parties acknowledge that this agreement constitutes the full agreement between them, and they have agreed that they have not relied on any oral or written assurances in approving this agreement other than the provisions indicated in it.

4. The description of the application's services and sub-pages created by Nool application is an integral part of this agreement, and takes the ruling of the texts contained in these terms and conditions and is complementary to them.

5. The application has the right to amend the agreement at any time, and the amendments received to this agreement have the same ruling and legal effect of this agreement.

1. Additional Applied Agreement: Another agreements and policies of the services providers might be applied to the customer and they shall regulate the provision of the service in whole and specify the rights and obligations of the customer. Thus, the service provider must clarify them to customer before the commencement of performing the service.

2. Applied Laws and Conventions: All the laws connected with taxes, governmental fees, laws of e-commerce, laws of combating crimes, penal codes, legal procedures and the other laws as well as any international convention in force in connection with the international carriage of packages or cargos.

You declare that you have the legal capacity necessary for concluding and accepting this agreement and that you have the full unrestricted legal authorities according to the following conditions:

1. The user is required to be 18 years of age or older, and anyone who has not reached this age is considered a minor, so his use of Nool application and his entering into this agreement with us requires the consent of the guardian or legal guardian of the minor user. Provided that there is no defect of capacity that undermine the will, as the user shall have satisfaction and cognition.

2. The application has the right to use all means of verification to ensure the availability of the legal age in the user or the completeness of his cognition and satisfaction.

3. Nool application shall be bound not to verify the capacity of all users of the application, nor is it obliged to verify how much the guardian or the legal guardian oversee the minor. Also, in the cases we verify it we exercise due diligence and therefore we do not guarantee that the data provided by the user is correct and accurate.

1. By using Nool application services, you agree to this agreement and acknowledge that you are legally bound by the terms and conditions stipulated in this document or its amendments.

2. By registering to get an account in the application, or by clicking to accept the Terms of Service when claiming it on the Application, it is considered that you have implemented this agreement and other terms of service electronically and that is considered as an electronic signature on this agreement. This agreement is legally effective against you from the date of registering your account or from the date of your clicking to accept the terms of service.

3. Your use of the Application or any of the services available through it is considered as express consent to the terms and conditions stipulated in this document and all other policies, is an electronic signature on this agreement, and is legally binding on it from the date of this use.

1. Using some of our services requires sign up your account in the application, and the account provides more features for the user that may not be available to the average visitor to ensure the protection of rights and the safe use of our services.

2. To create your account in the application, you must provide us with your account registration data shown in the online registration form, and you must fill in all the required data and ensure that it is accurate before completing your account registration request.

3. The user shall register in his personal name and shall be bound not to use any alias or untrue names and his account in the application shall express his personal identity.

4. The user acknowledges that the data provided by him through the application is correct, accurate and his own. Also, he bears any legal responsibility arising from any false, misleading or of data of others he provided by the application.

5. The user shall activate the account by the technical methods approved on the part of the application, and the application has the right to cancel any account that has not been activated.

6. The application reserves the right to cancel account that is not used for a certain period of time, for over 60 days.

7. The user shall be bound to maintain the user name and password of his account on the application, and not to disclose them to anyone else, and the user bears the legal responsibility for all activities and transactions made through his account.

8. The user shall be bound to notify us immediately in case of loss of password, hacked the account or use by anyone else so that Nool application can take the necessary procedures to maintain the integrity and security of the account and the transactions made through it.

9. The user is prohibited from authorizing others to use his account registered with us. Also, the user is prohibited from using anyone else's account without obtaining our express consent.

10. The user is prohibited from registering with us with more than one account in the application. Also, the user is prohibited from registering with us again in case of blocking his account without obtaining our consent, and if the application finds that out, we have the right to block account while taking appropriate actions.

The goods offered by customers via the application for the purposes of delivery and carriage shall be subject to the following standard:

1. The goods shall correspond to the definition of the goods mentioned in Section One of the terms and conditions. The goods shall be legal and permitted to be delivered, shipped and carried cleared according to the laws in force.

2. It shall be prohibited to ship or carry the alcoholic materials or drugs or the materials which encourage gambling. Also, it shall be prohibited to ship or carry weapons, ammunitions or goods whose possession constitutes a criminal offence. It shall be prohibited to ship or carry the goods which violate the intellectual property rights, commercial rights or rights of privacy of third parties.

3. The customer shall clarify all the data of the goods to the service provider that will carry or ship them including their details, weights and nature.

4. It is prohibited to transport of hazardous substances that include (any element, compound, mixed substance or waste of any of them, whether it is natural or manufactured that poses a risk to the environment, to any of its elements and to the safety of living beings due to their toxicity, flammability, explosive or corrosion, or any solid, liquid or gaseous substances classified as hazardous substances in accordance with the provisions of international conventions).

5. It is not allowed to transport loads that exceed the weights and dimensions legally authorized for transportation and delivery, and the service provider must abide by the legal dimensions and weights.

1. The service providers shall be bound to get all permits and licenses connected with the exercise of their activities and Nool application shall not ensure the validity or legality of these permits and licenses and it shall not ensure that they have been issued by their legal competent bodies.

2. The service provider shall warrant the property of the means of transport and shipment by which it carries out the services of customers and shall undertake to get all the official documents of these means and shall ensure their fitness and renewal according to the laws in force.

3. The service provider shall undertake not to follow any illegal or illegitimate means as for the carriage or shipment of the goods such as bridge, forgery and other illegal practices. The service provider shall undertake not to accept any offers of carriage or shipment of any illegal goods or those with debts or rights of third parties.

4. The service provider shall undertake to contract with insurance service providers in relation to the goods for compensating the customer in case of whole or partial destruction of the goods for reasons beyond the control of the customer.

5. The service provider shall undertake to keep all goods during the process of shipment, carriage and to secure their carriage in a good way as well as non-negligence in any way during this process and not following any acts or practices that might cause destruction or damage to the goods. The service provider is also obliged not to tamper with the goods after receiving them from the customer, and to transport them to the customer in the same status received without delay.

6. The service providers shall be fully liable for the faults of the persons belonging to them or the persons used by them for carrying out the processes of shipment or carriage.

7. The service provider shall be bound by the necessity of performing the order of carriage or shipment and the service provider shall be bound to pay all the compensations necessary to the customer in case of the delay related to the shipment or carriage or for reasons or faults due to the service provider.

8. The service provider and the customer shall be jointly liable in case of agreeing on the carriage or shipment of any illegal goods or breaching the provisions of the agreement.

9. The service provider shall be bound to disclose the goods and their contents before carrying out the transport operation. The service provider shall be bound to inspect the items required to be shipped and to state their condition as well as making sure of their safety and legality. Also, he shall be bound to have access to the national identity of the customer or his passport to make sure of his personality. The service provider shall be bound to make sure of the goods before receiving them and that they don’t involve any items in breach of the laws in force not to be legally liable. In all cases, the liability of the service provider and customer shall be joint in case they breach this obligation without any legal original, ancillary or joint liability of the application.

10. The service provider shall be bound to refuse to receive and transport goods that he suspected of their contents like prohibited substances, or those that he has not been able to inspect for any reason. The service provider shall be bound to inform the security bodies about the cases of suspicion of the goods' content.

11. The service provider shall be bound to inform the application in case the goods could not be delivered or transported to the customer for any reason.

12. The service provider shall be bound to comply with any training offered by the application in order to deal with the technical system used by us.

13. The service provider shall implement all governmental requirements on his business, including obtaining vehicle and driving licenses, inspections, maintenance, regular licensing, wearing any compulsory uniform, and wearing a seat belt. The service provider shall be bound not to smoke inside the car during the transport operation.

14. The service provider shall comply with any procedures required by the competent authorities, such as presenting licenses and legal documents, conducting weightings, and complying with the inspection if requested.

15. The service provider shall be bound to keep the lost items in case of inability to deliver, report and deliver them to the official of the application, provided that the application should communicate with the customer to deliver them, and if this is not possible, they will be delivered to the competent bodies.

16. The service provider shall be bound to make sure that the tools and the necessities necessary for the type of goods transported are available, taking into account the safety factors in the vehicle.

17. The service provider shall be bound not to possess any illegal substances, and is therefore personally responsible for any substances in his possession in violation of applicable laws such as drugs, liqueur, weapons, ammunition, prohibited substances or otherwise.

18. The service provider shall be bound not to violate the privacy of the customer.

19. In all cases, the service provider complies with all the conditions and procedures imposed on him under the laws, regulations, decisions and other applicable laws.

20. The service provider shall be bound not to directly communicate with the customers and not to agree with them upon deals or orders outside the framework applied in the application. In case of the breach by him of this obligation, the application shall be entitled to permanently or temporarily suspend his use of the application as well as reserving all our other legal rights.

21. The application immediately discontinue the services provided to service providers in case of a breach of any of the conditionalities and requirements contained in this Agreement, or the applicable laws. Also, the application has the right to delete, warn or fine any of service providers in accordance with the application's view and estimation depending on the mistake made by the service provider.

22. The application has the right to make a blacklist for any of service providers, without specifying a certain period of time.

23. You know and agree that the application has the right to disclose information about service providers or any of the transport operation parties to each other, for the purposes of providing services.

24. The customer shall be bound to take all necessary measures and precautions to face corona virus or other public disasters.

1. The customer must have the legal capacity to request services through the application, and to request services through his account registered with us and in accordance with the terms and conditions of this agreement.

2. All services which the customer request through his account in the application serve as legal acts to which the customer shall be bound, and give rise to contractual obligations both between us and the customer under this agreement, or under the bilateral contract that arises between the customer and the service provider under this agreement.

3. The customer shall be solely liable for the account connected with his mobile phone and he shall be liable for any illegal use not permitted that is done via his account in the application. The customer knows and acknowledges that the services and products he receives via the application are done by services providers without any intervention by Nool application.

4. The customer shall request the services through the application for legal purposes, and it is prohibited to exploit operations through the application for illegal purposes or to abuse Nool application in any way.

5. The customer shall be allowed to use his account in the application for the purposes of offering goods and communicating with the service providers as well as agreeing with them on the carriage or delivery of these goods.

6. The customer shall warrant that he is not forbidden from doing the legal acts or declared bankrupt. Also, he shall warrant the non-confiscation of his funds and that his property or funds aren’t subject to judicial escort as well as the legality of the carrying process of the goods and there is no prohibition from shipping or carrying of these goods.

7. The customer shall undertake to authorize the service provider to carry or ship these goods and the customer shall warrant that he has all the legal authorities that enable him to issue this authorization. The customer shall undertake to make available all the documents that prove the property of the goods ordered to be shipped or carried.

8. The customer shall undertake to determine clearly the service required from the service providers and to agree with the service provider on the price of the service, its duration and the used means of shipment and carriage. The customer shall undertake to determine the places to which the goods will be shipped or carried and it shall be stipulated that there are no government or non-government restrictions on carriage or shipment to these places. Also, the customer shall undertake to determine the persons authorized by him to receive the goods from the shipping service providers.

9. The customer acknowledges that submitting the request via the application means that he has accessed to the prices, the cancellation and refund mechanism and agreeing on the payment mechanism.

10. If any financial obligations or fees are imposed on the transportation, delivery, or shipment of goods belonging to the customer, in this case, the customer shall pay all the required fees, and the application is not legally responsible if the service is not implemented or delayed due to the non-payment of the required fees.

11. The customer shall incur all the consequences arising from the delay of carriage, or delivery or the mistake in them in case this has resulted from mistaken information, addresses or documents provided by the customer to the service providers or provided via the application.

12. The customer shall declare that he is personally liable for ordering the carriage, or shipment of the goods without any legal liability of the application. Also, the customer knows agrees that the application his no working or agency relationship with the service providers and our role shall be limited to connecting the customer with the service providers via the application.

13. The customer shall declare that subject to the acceptance of the service provider’s offer as for the performance of the services related to the goods, this shall be deemed to be his declaration of the complete legal liability for the goods. The customer disclaims the application's responsibility for the goods that are transported or delivered.

14. The customer and the service provider shall be jointly liable in case of agreeing on the carriage or shipment of any illegal goods or breaching the provisions of the agreement.

15. The customer shall undertake not to order the ship of any items or products that are quickly spoiled, damaged or fragile for ensuring the high quality of the ship act. Also, the customer shall be bound not to send any precious items or sums of money and he only shall incur all the risks in case of ordering the service provider to ship them.

16. The customer shall be bound to disclose on his own to the service provider and the application the content of the goods, while enabling the service provider to disclose the goods and their contents.

17. The customer shall allow the service provider to have access to his personal identity and to inspect the items required to be shipped to make sure that they correspond to the preceding stipulations and the liability of the customer and the service provider shall be joint in case they breach this obligation without any original or ancillary liability of the application.

18. The customer shall be bound to make sure that the goods have been received from the service provider, and to make sure of its integrity. Also, the customer shall be bound to inform the application in case the goods have not been received for any reason.

19. The customer shall be bound not to directly communicate with the services providers and not to agree with them upon deals or orders outside the framework applied in the application. In case of the breach by him of this obligation, the application shall be entitled to permanently or temporarily suspend his use of the application as well as reserving all our other legal rights.

20. The customer is prohibited from cancellation the order in case the service provider provides it in the form agreed upon a without any defects and in case the customer refuses to receive the order despite the fact that it is provided as required by the service provider, the customer de jure and de facto receives the order and shall be bound to pay for it.

21. The customer shall relieve the application of the legal liability for any personal actions done by the service provider and the prejudiced party has to take all the legal procedures without having recourse against the application anyway.

22. The customer shall relieve us of the legal liability for any damages arising from the services received by him from the service providers and the customer shall not be entitled be have recourse against us anyway because the application doesn’t interfere or contribute to the work of the service providers.

1. It is required that the vehicle be registered in accordance with the applicable national procedures and that the vehicle be used for the purpose for which it is registered, whether it is delivery of orders or transportation of goods, so if the vehicle is registered to transport people and is not authorized to transport goods, then the service provider is not allowed to provide the service by it through the application.

2. The vehicle's license must be valid.

3. The vehicle must be owned by the service provider or its commissar in accordance with the traffic law.

4. The vehicle insurance policy must be valid, provided that it covers, at a minimum, the civil liability to the others, without violating the relevant laws and instructions.

5. The periodic technical examination of the vehicle must be valid in accordance with the traffic law.

6. The equipment and necessities for the type of transported goods must be available, in addition to the vehicle's basic equipment.

7. The Vehicle must have a valid operating card to carry out goods transport activity on the road.

8. The Vehicle driver must have a valid vocational driver's card.

9. Nool application will turns the service off for the transport vehicles which carrying cancelled or suspended operating cards.

10. The service provider adheres to the traffic law and approved standard specifications for cars.

1. Services are priced in the application according to specific mechanisms as follows:
‍
- The first way: calculate the cost depending on the service and the distance traveled.
- The second way: the service provider pricing the service he provides. Each service provider price the service that it provides through the application, and therefore the customer knows and agrees that the price of a single service may vary from one service provider to another depending on the policy of each service provider.

2. The prices of the services through the application shall be clearly specified, and those prices remain applicable to any ongoing orders even if the service price is changed upwards in the subsequent orders.

3. The service provider shall be bound to announce clearly the price of services via the application and shall be bound by these announced prices in his relation with the customer and not being bound by the announced prices shall result in the rescission of the contract between us and him and the suspension of his account to the application and we shall be entitled to fine him the necessary sums of money and the customer shall be entitled to resort to judiciary.

4. The price of the service available through the application shall be the competitive price approved on the part of the service provider, and the service provider is prohibited from providing prices that are lower than those advertised on the part of him via the application.

1. The services identified through the application may be scheduled, in this case, the service will be implemented within the time and date identified for its implementation.

2. If the service is not scheduled, then in this case the service implementation period will be associated with the distance between the pick-up point and the delivery point.

3. The service implementation period may be affected by involuntary circumstances that lead to failure to implement the service on time, such as government procedures, application failures, force majeure, road breakdowns, and maintenance, or any other circumstances due to the customer’s fault and not due to the application or the service provider.

1. In case the customer orders a service from the service provider and the service provider accepts this order, in this case a bilateral contract arises between the customer on the one hand and the service provider on the other, and this contract is bilateral, and the role of the application is limited to facilitate the process of linking between the parties technically, thus the parties guarantee that their obligations are implemented without providing any guarantees by the application, and the application does not bear any legal responsibility in case any of the parties prejudice to the implementation of their obligations under the bilateral contract, and the application will not be a party to this contract.

2. The period of the bilateral contract that arises between the customer and the service provider is limited to the period of implementation of the agreed service within the application and any other period necessary to implement the service.

1. The services of Nool application are delivered online through our work cycle within the application, by opening an order through the application and managing it completely until it is closed after the order is delivered.

2. The application provides multiple payment services that suit all its users. The application provides an online payment service through an online payment portal by contracting with an online payment service provider to deliver a secure service to our customers according to the payment policy.

3. The application provides the terms, conditions and working procedures to manage all your uses of the application and its services while providing policies for payment, cancellation, returns and refunds that are binding on all parties.

1. The service provider shall be bound to pay all government taxes of different types that are imposed on the activity he engaged in through the application.

2. The customer shall be bound to pay all taxes recognized by law on the services that he benefits from through the application, including VAT (5% of the service value) that is added to the service order and paid directly to the competent tax authorities.

The payment policy determines the payment methods and mechanisms that apply to all financial transactions made through the application, and the payment is made in accordance with the following controls:

1. The application approves the following payment methods (Visa, Master Card, Cash on delivery).

2. The application services are provided to the service providers for defined fees and subscriptions in contracts between the Establishment that owns the application and the service provider and these contracts complement the terms of this agreement.

3. The customer bears the fees for bank transfers assessed on payment processes he made through the application. Also, the service provider bears the bank transfer fees assessed on dues payment processes due to the application in case of cash payment.

4. The application is does not bear the consequence any errors in electronic payment processes made by the customer via the application.

5. We may ask you to pay through certain payment methods, the approved payment methods may vary from time to time, and in some transactions, we may ask you to use certain payment methods.

6. The application audits the payment made by the customer before starting to carry out the service, and the payment must be correct and acceptable by the application management and the payment gateway.

7. Nool Application retains at any time to change the payment clauses approved in this policy. Also, we have the right to change this policy completely, the new adjustments will be applied with a direct effect on new orders, and all the ongoing orders will be terminated at the time of adjustment in accordance with the terms of the policy on the basis of which the orders were submitted.

Cancel the order from the customer:

1. The customer has the right to cancel the order for free before the service provider arrives at the identified address, then if the service provider arrives at the place of the service and the customer requests for cancellation, he will afford 25% of the price of the service.

2. The customer has the right to cancel the order in case the service provider comes late for the date agreed upon, or breaches of conditions agreed upon.

Cancel the order from the service provider:

1. The service provider has the right to cancel the application before implementation within 5 minutes from accepting the application, but in this case the service provider shall be bound not to receive orders during the time of cancellation permitted.

2. The service provider has the right to cancel the order during implementation in case the customer provides incorrect addresses, does not respond to the service provider's communications or orders to transport illegal goods. In this case, the customer will bear value of the service in full.

3. The service provider has the right to cancel the request during the implementation in case that there is false data or that it is not conformity with the truth in the application or result in an increase in the cost of the service or an additional effort that is not agreed upon in the request description.

1. In case that the customer cancels the application because of an fault on the part of the service provider in accordance with the cancellation policy, in this case the application is has the right to impose fines on the service provider, equals to all /part of the application' value with any other compensations.

2. In case the service provider or his persons destroy all or some of the customer's movables, or caused damages to the places where they provided the service, the service provider shall be bound to to compensate the customer for the value of the damages amicably, and in case of disagreement, the customer has the right to turn to the competent authorities to take appropriate action and valuation of the damages.

3. In case that the service provider cancels the application because of an fault on the part of the customer in accordance with the cancellation policy, in this case the application is has the right to impose fines on the customer, equals to all /part of the application' value with any other compensations.

1. Both the customer and the service provider have the right to submit a complaint for the application related to the service, and the application administration will follow up the complaint, communicate with the parties and try to resolve the problem, in this case the administration can punish the parties (temporary suspension, permanent suspension or warning the user).

2. The actions and decisions taken by the administration within the application do not prejudice the right of each party to take legal actions against the other party without referring to us in any way.

3. It is available for the affected party to submit a complaint about the services within 30 days from the date of the service implementation, and if the identified time expires, the application will not consider the complaint.

1. The customer can be refunded if the order is not carried out and the customer deserves to be refunded in accordance with the terms and conditions of this agreement.

2. The customer is refunded following the procedures of the online payment bodies, and the application will refund on the same payment method used or any other method approved by the application.

3. The customer knows that any payment administrative fees or any refund fees will be cut from the required refund.

4. The refund period is subject to the online payment service provider's and the banks' terms and procedures, and the time of refund may take more or less than 15 days from the refund request date.

1. The application and ideas expressed within it shall be our intellectual property rights. Any imitation or plagiarism of the application or some of its services (including ideas, texts, symbols and software) shall be deemed to be a violation of our copyrights for which we will take all the legal procedures against the perpetrator of the said violations.

2. All the contents included or available within the Nool services such as (texts, logos, pictures, graphs, voice, recordings, icon buttons, digital contents, materials that are uploaded, software and collection of data) shall be the property of the application and shall be protected by the United Arab Emirates laws and the international copyrights laws.

3. The collection of all data inserted in the service of Nool or making it available by any of our services shall be exclusively and privately owned by Nool and protected under the United Arab Emirates laws of copyrights and the international ones and also shall be protected under the international conventions in force such as Berne Convention and TRIPS Agreement.

1. “Nool” and logos connected with it shall be our trademarks and/or our services marks. Also, pictures, logos, headers of pages, icon buttons, texts and services names shall be trademarks and commercial designs of Nool.

2. Reproduction of trademarks or commercial designs of Nool in any media or advertising means shall be prohibited without a written permission from us. Trademarks and commercial designs of Nool may not be used for contacting any service or service that doesn’t belong to us not to cause harm to the position and credibility of Nool or to cause harm to its customers.

1. The user acknowledges that he has the full right to publish content via Nool application, and that this content does not contradict applicable laws and does not violate any of the rights of the others. Also, the user bears all legal responsibilities in case he breaks any applicable laws or in case he violates any personal property or intellectual property rights on any of the content he publishes via the application.

2. The user shall be bound not to publish any content that is contrary to the objectives and goals of the application, any commercial content that is not related to the services, any political content, a content that degrades of individuals, companies, government or non-governmental bodies, any content aimed at defamation of religion or offend different peoples, states or cultures or other content that is against the law or public order of the State.

3. The user shall be bound to check the accuracy and credibility when viewing his content through the application, and to undertake to move away from providing false, misleading or illegal content. Also, in all cases Nool application does not bear any legal responsibility regarding the publishing of content via the application. Moreover, the application is not legally responsible for the user's violation of any rights of others and it is the responsibility of the user's alone.

4. The application doesn’t bear any responsibility regarding the misuse of content, which is the responsibility of the user who misuses the content, in this case the user is responsible against us about his use of the content of the application.

5. The user gives us the right to view and share the content that he has posted via the application, and we have the right at any time to put "Nool" name on the content you have submitted via the application or use it in any promotional works for the application to increase its effectiveness and the members registered in it.

6. It is prohibited to share any illegal content between users via the application. Also, it is prohibited to send any messages containing illegal information, data or content, or offensive to the addressee, the application, or the others.

7. The application has the right at any time to delete content published by the user via the application if we see that this content violates intellectual property rights, trademarks, privacy rights, commercial rights, or other proprietary rights of others or if we receive a report about that.

8. You know and agree that all advertisements and information available through the application reflect our point of view, and the application will not bear the legal responsibility for them in any way. They are dedicated for our services. They may be outdated, not accurate or contain some faults or omission of certain information. Therefore, these information or advertisements do not provide explicit assurances or ultimate guarantees. And you should contact us about any inquiry.

The customer can review the services they got from service providers. Also, the service providers can reply these reviews and it is stipulated for these reviews and replies what follows:

1. The reviews provided by customers and handymen through the application shall be directly related to the provision of services, and it is prohibited to provide reviews related to topics other than the service provided.

2. The reviews shall be sincere and reflective of the service provided, the review shall be related to the service itself or service performance by the service provider.

3. Review shall be done using appropriate words, it is prohibited to use inappropriate words or offensive to any party in any way, and a negative review shall be within the limits of legally permitted criticism.

4. It is prohibited to provide advertising content, publishing of software, websites or applications links that are not affiliated with us during the use of the review service. Also, it is prohibited to publish any means of communication through the review service.

5. It is prohibited during reviews to mention names, persons, institutions, companies or symbols, insulting or offensive to them in any way. Also, it is prohibited to use religious slogans or words disparage cultures or peoples or against applicable laws.

6. It prohibited to agree between the parties to provide positive reviews through the application in order for the service provider to benefit from them that are further from the truth, and we will consider these reviews misleading and we will delete them.

7. It is prohibited for one party to make an arbitrary review with a view to offensive to the other party and we will consider these reviews malicious and we will delete them.

8. In all case, Nool application will not bear any responsibility regarding the sincerity of the reviews or responses, and their legality. Also, we are not responsible for the illegitimate reviews and responses and they are the responsibility of their holders only.

9. Reviews provided through the application do not grant any privilege to the service providers and users, nor do the reviews give any firm indication of the poor service provided by the service provider, they eventually reflect the opinion of their writer.

10. Nool application reserves the full right to review and delete any illegitimate reviews or responses, as well as to suspend or cancel the offending person's account, and not deleting the illegitimate reviews and responses don’t mean that we are participate or agree on publishing. Our right to review reviews and responses should not be understood as a legal obligation on us, and you should inform us in case there are illegitimate reviews or responses to take appropriate action against them.

11. The application reserves its right to refuse to publish any reviews or responses at any time if they contravene the previous provisions, and in all cases, we reserve the full right to access to justice and to pecuniary all appropriate compensation if the reviews and responses cause damage to our own application while the injured and the community reserving their right to criminal sanctions.

12. The application reserves its right to delete all offensive, indecent or replies that violate public decency.

13. The application has the right to use the reviews provided by customer through the application in the purposes of promoting and advertising our services.

We allow the application to be used in accordance with the terms of this agreement, and your use of the application is subject to all the conditions and items contained and to our acceptable use policy.

1. The services of the application shall be available within the United Arab Emirates and the Gulf states. Consequently, we shall not be bound to make available any orders in any other state. Nevertheless, they can reach the application anywhere in the world.

2. You promise the instructions of the application in relation to your account including the methods of using the account or the additional services as well as all precautions of use.

3. You promise to make available the information and documents necessary and which is required by the application from you at any time whether during the participation with us and the registration of your account or during the provision of services to you after registering your account.

4. The user undertakes to precisely enter the information required to be entered in the application and he shall be responsible for regularly reviewing this information for the purpose of correcting, modifying or renewing it as long as you have new information regarding this and you are required to keep all the data and documents proving that.

5. All the information you disclose shall be real, updated and correct and express yourself and match with what is required in the registration form we have.

6. In case you have provided incorrect, unprecise, non-synchronized, or incomplete information or in case we have reasonable reasons to suspect that this information is incorrect, unprecise, non-synchronized, in complete or inconsistent with this agreement of use and without prejudice to any other rights under this agreement or the law, we will suspend or cancel your account.

7. It is prohibited to engage in any illegitimate activities through the application, or to use the application for illegal purposes such as deception, forgery, fraud, money laundering, illegal transfers or other crimes.

8. It is prohibited to use any data of other users for illegal purposes, such as defamation, abuse, violation of the right to privacy or using for direct or indirect marketing purposes without obtaining our consent.

9. It is prohibited to use the application for the purposes of committing hacking crimes, cracking passwords, facilitating the commission of those acts, unauthorized access to the private accounts, modifying, deleting them or other illegal technical acts.

10. We provide application services technically for individuals to communicate for the purposes of agreeing on the provision of services, therefore the parties communicate electronically or physically outside the application at their own responsibility, and each party bears the responsibility to secure himself during the communication process outside the application.

11. The services agreed upon through the application shall be provided in places authorized or permitted to be in at the time of providing the service, and it is prohibited to agree on providing the services in dubious, no-go or places of the others.

12. In case of using a picture for the account via the application, the picture shall be user-specific and not subject to any legal rights specific to others, and its addition through the application doesn’t lead to violate any of intellectual property rights or privacy rights of others.

13. You acknowledge that you approved on this agreement even if it contravenes the complementary legal provisions that individuals may agree to violate, but the jus cogens legal provisions are applied to all users even if these legal provisions contravene the provisions of this agreement.

14. The user undertakes to notify us promptly in case of discovering any illegal acts, transactions, conducts or behaviors that violate public order and public morals via the application, and the user shall be bound to notify us in case he discovers any illegal use for the application or for any of the services, selling orders or credit cards.

15. It is prohibited in any way for the customers or service providers to offense our application via social media or special forums via Internet or in any electronic or material form.

16. The user undertakes to preserve all our rights arising from this agreement and not to breach them or manipulate the application in any way. Also, the user is committed to all obligations arising from this agreement and not to derogation from them as long as they produced their legal effects.

1. By your approval of the terms of this agreement and full compliance with all the terms and conditions contained in it and by maintaining all our financial and non-financial rights, the application gives you a limited, non-exclusive, non-transferable and sub- sublicensable license to access the non-commercial use of Nool's application services.

2. We provide the services of using the application and account granted through it by the "license for use" system, and therefore we have the right to withdraw this license at any time without giving reasons and to discontinue application or account services without requiring the consent of any of the application users.

3. The license granted for the user does not include reselling or any commercial use of any of our services or their contents, nor does it include any copies of the content available through the application, any use of data mining means, any use of similar data collecting and extracting tools or any other unauthorized use by us.

4. You are prohibited from doing or participating in reproducing or making an exact copy of this application, copying, selling or reselling any part of it, or using it differently for commercial or non-commercial exploitation purposes without obtaining express written consent from Nool application.

5. It is prohibited to use copyright, our trademarks, any service marks or any designs or models available through the application without obtaining express consent from Nool application.

6. The license allows you to use our services only legally, and you are prohibited from using our services for any purposes not advertised or unauthorized by us.

7. The licenses granted by us expire if you do not comply with any of the terms and conditions stipulated in this agreement. Also, Nool application reserves all rights not expressly granted to you in this agreement or any terms of other service.

1. The use of Nool application may be accompanied by providing of other-bodies services or content, which are not under our control, and therefore you acknowledge the applicability of another privacy's terms, conditions and policies to your use of the services and the content of our non-affiliate bodies.

2. External links of websites or applications that are not affiliated with us may be made available, you must check these links before depending on them, we do not provide any warranties regarding the content provided in these links and it may be changed, updated or deleted by the content holders, and we do not review the content of these links, so you must check them yourself as well as agree on the terms and agreements of use of the websites and applications that provided this content.

1. The application communicates with the user via the contact details provided to us by the user in the account's registration form, during communicating with us at any time or those provided by other persons about the users of the application, and in all previous cases you agree to receive communications from the administration of Nool application.

2. Our communications may be voice or text, and you acknowledge that those text and voice communications replace any communications or written notifications required outside the application and that they satisfy all the required legal requirements.

3. We may send promotional content about our services to you via the means of communication you provided, which means receiving updates, features and new services that have been added to the application, and you expressly agree to receive this type of messages. Also, in case you wish to stop these messages you can communicate with us or identify messages as spam, and we will stop sending you these messages, but you should know that this may result in your losing of many features offered by the application.

1. Any notices you like to send to Nool application shall be sent through the features specified within the application. Any notices sent outside the application shall not be considered.

2. Any notices Nool application likes to send to you shall be either by publicizing them via the application or sending them to you via the mobile phone number you provided us with during the registration process. You are supposed to have known of the notice as soon as the notice is publicized via the application.

1. Nool application shall be entitled to transfer all the rights mentioned in this agreement to third parties without any objection by the user. All shall be bound to perform all their obligations mentioned in this agreement to the assignee immediately they are notified of the assignment. The assignee shall be entitled to take all the legal procedures against whoever doesn’t perform his obligations under this agreement.

2. You may not assign your obligations and rights under this agreement or authorize a third party to manage your account in the application except after getting a written consent from us.

1. We shall be entitled to modify our terms and conditions at anytime and we shall publish a general notice of the new modifications via the application. Also, we shall update “Last Updated” at the top of this document.

2. You agree to be bound by all the additional conditions and terms that will be made available to you in connection with the use of any of the services available via the application. These additional conditions and terms are attached to this agreement.

3. We may at anytime conduct modifications or improvements we consider appropriate and necessary for increasing the efficiency of the application. The user shall be bound with any directions or instructions provided by the application to him in this regard.

1. We shall be entitled at any time to cancel all or some of the services we provide. Also, we shall be entitled at any time to cancel the terms and conditions or to replace them with another terms and conditions.

2. This agreement shall be deemed to have been automatically rescinded in case of your breach of our financial rights or commissions due to us or causing legal problems to us or the parties to this agreement or to third parties or in case of your breach of any clause or paragraph of the terms and conditions of this agreement or in case of not documenting your information or suspension of the application activity. In all preceding cases, we shall be entitled to have judicially recourse against you under this agreement in case the cause of rescission is due to your breach of its provisions.

1. You shall be bound by all the laws and regulations in force within the United Arab Emirates in relation to your use of the application and shall incur all the liability arising from your breach of the laws and regulations also you shall be bound by all the terms and conditions provided for in this agreement.

2. The user bears the full legal responsibility in case he breaches any item, condition or paragraph stipulated in this agreement. Also, he bears the legal responsibility in case he breaches any applicable laws, and the application and the affected shall reserve all their legal rights arising from any breach by the user.

3. Any illegal use of the application, outside the framework of this agreement or aimed at manipulating the application or its financial rights, the application will take all legal actions that preserves, including initiation of criminal proceedings against the user.

4. Any disservice to the reputation of the application whether by the users or the others, or any contribution to this disservice, the application will take all legal actions that preserves its civil and criminal rights.

5. You shall be liable for the lack of the serious and credible use of the application and you shall be bound to compensate for any losses or damages caused to the application as a result of any illegal use or not permitted by us.

6. In case there is a dispute between the users of the application, such as the service provider and the customer, for example, and non-compliance with any an amicable solution or mediation by the application, in this case each party has the right to refer to the other party without any legal responsibility on the application.

7. In all cases and in all malfeasance and violations committed by the user, Nool application will not bear any legal or compensatory responsibility for any of the application users, nor will the application be responsible in accordance with the provisions of civil or criminal responsibility or the provisions of subsidiary, joint responsibility or otherwise in these cases.

8. In compliance with the provisions of the applicable laws, the application will take all necessary actions and provide all the necessary facilities and assistance to the competent bodies, including the security bodies, investigating bodies and the competent courts, in case of requesting any data, information or activities records about users who violate the applicable laws or the provisions of this agreement.

9. Not to take any legal actions in accordance with the provisions of this agreement does not imply a waiver of them or acceptance of the conducts of the user, nor does it imply waiver or acceptance of any subsequent wrongdoing conducts, and the application retains the use of all or some of its legal or contractual rights at any time permitted and to the maximum extent permitted by the legal ‎ limitation dates.

1. We provide our services as they are available through the application, and as what is explicitly advertised via the application, through this agreement or through any instructions issued by the application to any of its users, and therefore the application is not responsible for providing any current or future characteristics and features on the application.

2. You acknowledge to exempt the application from any legal liability arising from negligence or any intentional or unintentional faults by our employees, application representatives, company, our agents, contractors or any free worker that assists us in providing our services and the legal liability lies on the person committing the fault personally.

3. In case there is a damage, loss or harm to the goods by service providers, or in case that the customer violates any right of service provider, the customer shall make his legal claim directly over service providers. Also, service providers make their legal claim directly over customers and our company does not bear some kind of responsibility.

4. The legal relationship that binds the application on the one hand, the customer and the service provider on the other hand cannot be interpreted in contravention of the provisions of this agreement, the application cannot be considered an employer, proxy, commissioner or user of any of the parties, each person represents himself through the application, and the use of the application is based on personal consideration. Also, every user knows and acknowledges that the responsibility arising from the use of the application is "personal responsibility" and therefore the application releases its legal responsibility for any faults made by any of the application users.

5. The parties and the users explicitly release the application's responsibility from any illegal conducts, activities, transactions or actions of other parties or users, and each party and user know that the role of the application is limited to link parties to each other.

6. The parties and the users release the application's responsibility from all faults made by our affiliate persons such as: our employees, distributors, proxies and contractors. We do not accept any responsibility for their faults or any wrongful acts they do, and the wrongdoer is responsible a personal responsibility not a subsidiary responsibility.

7. Nool application doesn’t provide any guarantee and shall not incur any liability in relation to the modernity, commonness, precision and quality of information received by the user via the application.

8. The liability of using or depending on the information that is received or reached by the user through the services of Nool application shall completely lie on this user.

9. You declare that Nool application is an internet – based service and in spite of exerting our best to keep information safe, we can’t guarantee that information received or transmitted by the user while using the application is safe at all times.

10. The application does not provide any guarantees or assurances that each user of this application is the person he claims to be, or that the personal data that any user adds via the application is necessarily legally attributed to this person, and therefore the parties shall fully verify their personal identity in case there are any transactions between them.

11. The application is not responsible for any private conduct of any of the parties, and each party has the right to take all appropriate legal actions in case of suffering any abuse or fraud, without the slightest legal responsibility on the application.

12. We might at anytime modify, suspend or interrupt the services of Nool application without sending a notification to you thereof. Also, we might suspend your use of our services in case you violate these conditions and terms or in case you have misused these services from our point of view.

13. Without prejudice to its other rights, Nool application shall be entitled to suspend or cancel your account or your access to the application at any time without notice and for any reason and to cancel this agreement.

14. The application reserves the right to adopt and apply all the conditions of exemption from responsibility or limit it stipulated in this item or in any other items, conditions or paragraphs stipulated in this agreement or in the applicable laws.

1. The Application does not provide any kind of insurance or compensation to any of the parties or users of the application in case that any of them suffer any damages arising from the use of the application, request the services through it or implement the provisions of this agreement or the applicable laws, including direct and indirect damages, loss of profits, fame or any other losses or damages.

2. The application will not be responsible a joint or subsidiary responsibility with any of the users in case any of them cause damage to any of the users, other parties, breach this agreement or applicable laws and the compensatory responsibility is personal.

3. The user shall be bound to compensate us full compensation in case of causing any damage to us as a result of misuse of the application services or damage to us, our employees, proxies, distributors or all persons affiliated with us, and the compensation shall redress all damages caused by the user directly or indirectly.

1. The application has the right at any time modify, develop, improve or delete any of the services it provides at any time without obtaining the consent of any of the application users.

2. The application has the right to add any new services, change the name or description of any existing services. Also, we have the right to change the purposes and objectives on which the application is underpin, to change the content of the services in whole or to change the activity of the application partially or completely without obtaining the consent of any of the application users.

1. This agreement is governed by the applicable laws and in force within the United Arab Emirates, and the Emirati court of First Instance shall competent to any dispute arising out of the interpretation or implementation of the provisions of this agreement, and all disputes between the application and any of its users are subject to the exclusive competence of this court, and this item is considered as a binding agreement for both parties and a consent to domestic competence.

2. In case any item of this agreement becomes legally ineffective as a result of revoke it by a judicial decision or enforceable arbitration agreement, this does not affect the applicability of the provisions and items of another agreement, and the agreement remains in force against the one who the verdict is issued in favor of.

3. In case any of the provisions of this agreement are revoked in accordance with the previous paragraph, in this case the effects of these items will be suspended from the date of the verdict for the one who the verdict is issued in favor of , but for the rest of the users all these items and conditions will remain in force against them, the revoke of a condition for one user under a judicial decision does not mean to revoke this condition for the other users, since the contractual relationship links the application to each individual user separately.

The main language of the agreement of the use Nool application shall be the Arabic language. In case of the translation of this agreement and the contradiction of any of its translated texts with the original text, the texts written herein shall prevail and the texts in contravention shall be excluded.

1. The application adopts the Gregorian calendar.

2. All dates referred to in this agreement or referred to via the application are calculated with the Gregorian date.