Thanks for your trust in Nool application in the United Arab Emirates.

One of the objectives of Nool application is to protect the rights of the application users in protecting their personal data, and a desirous of us to achieve a balance between the use of data for the purposes of services provision and protect the user's right to his data- privacy, so to implement and comply with the legal provisions applicable in this regard, we have formulated a privacy policy that elucidate the mechanisms of collecting data of the application users and the limits of the preservation and use of these data and all the practices that are likely to be performed on your data that Nool application is handle with.

Your use of Nool application, any of its services, websites or pages is subject to this privacy policy, and it will apply to the collection and use of your data, activities and transactions that you are doing through the application.

The definitions explain the meanings of the terms most used in this document, and the definitions contained in the terms and conditions document are part of the privacy policy and apply to all terms contained therein. And besides, these terms, the terms below, unless where the context otherwise requires, refer to the meanings and interpretations referred to associated with each term:

"Document", "Policy" or "Privacy Policy" refers to all provisions, explanations and interpretations contained herein that rule the collection and usage of your data.

"Third Parties" refers to all contractors and/or bodies that assist us in providing services, providing content or providing data whether directly or indirectly.

"Data" refers to all the data collected and used by Nool application, or the data provided to us by the user, no matter how he\her uses the application, which may be personal data, data related to services, activities, transactions, or other data that is provided, collected or processed and which its use is subject to the terms of the Privacy Policy

1. Providing data through Nool application shall be done by legally competent persons and in order to be legally competent, the person shall be at least 18 years old in order to provide the data to us and to give his\her consent to its collection and processing.

2. If the user is not 18 at least, he is not competent to provide his\her data and give his\her consent to process it through the application, in this case, the data shall be provided under one parent supervision or consent.

3. In all cases, when you provide your data through the application, it means that you are 18 at least or that the data is provided by one of the parents if you are less than18, and the application will not be responsible in any way if the user goes against this.

By your visiting to the application or registering your membership with us, this means that you have accessed to the terms and conditions of this privacy policy, and your continued use of the application is considered as an explicit consent and acknowledgement from you to consent to all the practices contained in this policy.

Nool application collects a certain set of the data of the users for the purposes advertised through this policy, and the categories of data we collect include the following:

1. The data of registering the account of the customer (Name, Phone No., E-mail "optional", Password).

2. The data of registering the account of the customer (Name, Phone No., E-mail "optional", Password, vehicle ownership document, driving license, business license).

3. We require from you to create your account in the application for allocating your experience while using the services. You acknowledge that you shall be liable for the user name and password of your account as well as for the disclosure of data done via this account.

4. All the data of the user shall be provided at his personal responsibility and therefore he bears the full responsibility in case these statements are false, misleading or fraudulent in accordance with terms, conditions and laws applicable.

1. The application collects the services data which the service providers and through the application, which includes the name of the service provider, the service he provides, the prices of the service, and these data is visible to all the users.

2. The application collects the data of the service orders which the customer provides through the application, which includes the customer's name, the order's number, the service provider's name, the ordered service, the total cost of the service, the value added and other data that may be added to the order.

3. Cancellation requests which the customer or the service provider provide to the order, or the data which the parties provide to settle any dispute arising between them concerning the services requested by the application.

1. The application provides electronic payment services, so the customer can pay through the payment methods adopted by us which include (Visa, Master Card, Cash on delivery), and to secure the electronic payment process the application provides the electronic payment gateway through an electronic payment service provider, and therefore some conditions of the service provider may be applied to your use of the payment service.

2. The customer authorizes us to deal with the electronic payment service provider on his behalf about the provision of the payment service and enabling the customer to pay through the application.

3. Nool application does not keep the customer's payment data, and therefore the customer shall enter his payment data every time he wishes to pay through us.

4. The service provider's receivables are added to his electronic wallet in the application, and the service provider shall provide a bank account to receive his funds in the wallet.

1. The application collects the communications data which the user provides us with so that we can communicate with him about the inquiries he provides to us or the problems in which the user is a party thereto, or during the order for the purpose of the service provider's communicating with the customer.

2. We may communicate with the user for the purposes of opinion polling and to find out what problems that the users face regarding our services.

The application provides the review service for the service provider and the customer, so the customer can review the service provider and add a comment, and the service provider can review the customer. The parties know that the content of the review is visible that any user of the application can see, so any communications data or personal information shall not be published through this service.

The user is able to add content through the application, and this content is kept available and visible to the users until the user deletes it, and therefore any data added by the user will be made available through the application.

Nool application collects some data of the users which does not determine the identity of the user or his communications data and these data is collected automatically which include for example (the data of the devices used in communication processes, communication time, its duration, the place of communication, IP address, the pages visited, the ads categories which the user target).

Nool application adopts the technology of "cookies" which are small files stored within the storage space of your device, and when you visit specific web pages from our electronic application, the cookies files identify your browser through a distinctive and random number without disclosing any personal information related to you, and the cookies files help us to optimize your experience in using our services, know the sections of application that have the greatest visit rate and detect errors and develop our services. At Nool, we only control the application's cookies, and therefore we have no control over the cookies of other bodies that share us in providing the services, such as electronic payment bodies, content publishing bodies and social media websites, so you must access to the policies of the use of cookies for these bodies and websites.

Nool application uses the data you provide to us or we collect for the following purposes:

1. We use your data to enable you to register your account in the application, use our services optimally, and process your data that you provide to us in the registration form or in services booking orders such as verifying that your telephone number or email is active and useable.
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2. We use your data to enable you to submit services purchasing orders and process them and to enable you to cancel or submit complaint about the order. Also, we use your data to provide a better service, by providing the full support to you, responding to all your questions or inquiries, or following up your comments or reviews.

3. We use your data to process all payments you make via online payment methods or any other payments authorized under the terms and conditions, we also process dues and fees cuts, contact you about the money you pay, owed to you or facilitate the payment process.

4. We use your data to show the results of the reviews to the customer before accepting any offers provided by service providers.

5. We use your data to show the data of the journey, its route, service provider and vehicle data to the customer, as well as show an electronic bill and send it to the customer , it includes the details, the cost and the status of the request.

6. We use your data to enable the customer to report any problems relating to the shipping process, such as the customer not receiving goods from the service provider. Also to enable the service provider to inform the application in case that the goods could not be delivered or transported to the customer.

7. We use your data to receive and deal with all complaints, inquiries and communications provided by customers or service providers.

8. We use your data to inform the security bodies of cases of suspicion of the contents of the goods.

9. We use your data to process the questionnaires and answers that you have provided us with. Also, we use your data to resolve the problems you face while using the application, or to respond to and resolve complaints you send to Nool application. We also use your data to provide you with the information or services you request, and we use your data to provide you with services that interest you.

10. We use your data for the internal work purposes in the application such as data analysis and service improvement, and to suggest content, recommendations, ads and services, whether specific to us or specific to the users via the application. Also, we use your data to manage offers and discounts on services available via the application.

11. We use your data to contact you regarding government communications or the implementation of the privacy policy. Also, we use your personal data for any other purposes that you are informed in the future.

12. We use your information for the purposes shown in Section 4 of this policy and to address the categorization of the information shown in this section.

13. In all cases stipulated in this agreement, you grant us a non-exclusive, unlimited and delegable license to use your data as previously.

You agree to receive communications and notifications from us by email or telephone that you have provided us with during the registration process of your account in the application. Also, we may communicate with you by publishing notifications via the application or through other Nool application services.

For multiple considerations, Nool may disclose your data fairly and legally, as follows:

1. The application shall be bound to divulge and disclose the data in case of a reasoned order is issued from a competent judicial authority that obliges us to do so, this includes the personal data of any of the application users, or any data or information related to the accounts accessed to them by the user, persons or bodies they communicate with through the application.

2. You authorize us to provide your data to the agents, distributors approved by us, persons contracted, service providers with us regarding the provision of services. Also, we disclose your personal data to our partners, and in case we sell any of the application's assets we will allow the new buyer to access to your data and handle with them within this policy.

3. We disclose data in order to protect you, our application, our employees and partners, the others, and protect property rights. Also, we disclose data in order to implement and apply our policies and the contracts you have concluded with us and to implement any other policies or agreements.

4. We may disclose your data to the judiciary or government bodies, to implement any judicial decisions issued by the Emirati judiciary or issued by the foreign judiciary and they are enforceable in the United Arab Emirates, as well as to implement any decision issued by the security or sovereign agencies or any judicial body.

We store all your data on fully protected and secure servers to protect your data from any breach or piracy, and the storage of your data may require its transfer outside the United Arab Emirates if the application has an external hosting service provider, so you authorize us to deal with others about your data as well as authorize it to transfer and store it on the servers we deal with.

Through the application, we deal with more than one party for the purposes of providing or buying services, and this requires the application to disclose some data to any of the parties to carry out the service, and you know and agree that we provide the parties with some of your data to carry out your service or transaction. Also, you authorize us to select the data that is shared with the parties and how and when it is disclosed.

Providing data by the application to one of the parties, or sharing data between the parties, requires that you read and accept the following terms:

1. Providing data by the application to one of the parties to carry out your transaction is done at your own risk, and the application is just a data transferor under the user's consent with no liability on the application.

2. The application is not obliged, as a result of providing data, to oversight over the parties in relation to the use of this data, nor is it obliged to guarantee the confidentiality or privacy of this data.

3. Any data you provide to any of the parties through the application is done at your own risk and the application will not be a broker or a transferor of this data and we cannot determine its importance for the services required.

4. In all cases, each party shall be bound to maintain the confidentiality and privacy of any data it receives from the application or from any other party to carry out the transactions agreed upon, and the violating party afford the full legal responsibility, compensation, fines and sanctions with no responsibility on the application.

1. The application reserves at any time with the right to modify this policy in compliance with the services provided or the policies followed by us or the applicable laws, and the modifications to this policy apply against the user since publishing of a notification about them via the application, and in all cases we will update the "last updated" at the top of this document, so you shall access this page to ascertain the date of the update of this document.

2. If you are not satisfied with the modifications we make to this policy, you should not continue to use the application or not to request or benefit from the services, and your continued use of the application or get into any new orders with us after publishing the modifications is considered as express consent by you and a legal acceptance to all what they contain.

3. We have the right at any time and without giving reasons to cancel this privacy policy, cancel any agreement with you about it, or replace it with another policy.

In case you wish to inquire about the items of the privacy policy, please contact us via:

E-mail: support@nool.ae